Delivery & Payment

Delivery Rates

Dry Goods (Only)

Available Area: Whole of Malaysia
Delivery Fee:
RM8 (W) Malaysia
RM18 (E) Malaysia
Free Delivery:
RM 100+ (W) Malaysia
RM 200+ (E) Malaysia
Delivery Duration: within 3-5 working days

Frozen (+ Dry goods)

Available Area: Peninsular Malaysia (W)
Minimum order: 4kg or RM100 above

Delivery Rate (Frozen)

Malaysia (W) 

Kuala Lumpur , Selangor, Negeri Sembilan, Malacca, Perak, Penang, Kedah, Pahang

RM30

Free

(Above 15KG)

Johor Bahru

includes Kulai & Nusajaya

RM15

Free

(Above RM200)

Delivery Schedule

Orders will be sent out on every Monday & Thursday.
You will be expecting it on Tuesday & Friday

*There are no deliveries if delivery day falls on a public holiday.

Self-Pick Up (Johor Bahru)

You can arrange a pick-up from our store in Taman Daya, Johor Bahru.

Delivery Info

How long can I receive my order?

We believe in giving your dog the freshest food. As our all-natural wholesome foods are freshly prepared and packed upon payment confirmation, the process lead time would be as per below: 

Delivery Duration

Once order received, we will process in 2-3 working days.
Our logistic partner will take 3-5 days to deliver the parcel to your doorstep.

Tracking number will be notified via email once order is ready for delivery.

  • Please order at least 3 working days before the scheduled delivery dates. 
  • Our team will contact you to confirm on delivery date once our kitchen has scheduled the preparation of your order.
  • Once your order is confirmed, no changes/cancellation can be made.
Missed Delivery, Re-delivery, Cancellation of Undelivered Food?

If you miss a delivery as a result of a wrong address given to us by you or because nobody was home to receive, a re-delivery fee of same amount will be incurred. 

No refunds will be provided if the undelivered order is cancelled due to the customisation and perishability of the food. We will not be liable for any damages, loss, or harm as a result from undelivered food.

Changes To Delivery

Kindly provide at least 24 hours notice via email or whatsapp before your delivery day if you would like to reschedule or have a change of address. Otherwise, the re-delivery surcharge will be incurred. (Refer to missed deliveries)

Payment Methods

Paying with Direct Bank Transfer

1. Please select ‘Online Bank Transfer’; bank in details will be directed to you upon order received.
2. Bank in payment with Order ID as Payment Reference.
3. Send us through email/whatsapp a copy of transaction summary receipt (with our Bank Name, Account Holder) as proof of payment.
4. Your order will be delivered once the funds have cleared in our accounts.

Inform us about your payment with your order number :
Whatsapp: +6 01111957165 
Email: [email protected]

Paying with E-wallet

We currently accept direct bank transfer & various e-payment gateway integrated that facilitates credit card and debit card payments:

1. Please select ‘E-wallet Payment’ during check-out.
2. Have us informed once you have successfully made a payment. Send us through email/whatsapp a snapshot of transaction summary as proof of payment.
4. Your order will be delivered once transaction is apporived.